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1.1. These purchase rules, together with the documents specified in these rules, are intended to provide information about MB "Elektra ir komfortas" ("Seller") and to set out the terms and conditions of sale of the Goods sold in this online store ("Rules") for persons purchasing goods ("Goods") in the online store ("Buyer").
1.2. These Rules apply to any agreements between the Seller and the Buyer for the sale of Goods (“Agreement”). Before placing an order for any Goods in the online store, please read these Rules carefully and make sure that you have understood them properly. Please note that before completing the order, the Buyer must agree to these Rules and the Privacy Policy, and if they refuse to do so, the order cannot be completed and the Product cannot be ordered.
1.3. The Buyer is encouraged to print these Rules for future reference.
1.4. We also inform you that these Rules may be amended in accordance with the procedure set out in Part 6. Each time the Goods are ordered, we recommend that the Buyer review the Rules to ensure that he fully understands the conditions under which the order will be placed in a particular case. These Rules were last updated on 1 July 2022.
1.5. These Rules and any Agreements between the Seller and the Buyer are concluded only in the national language.
2.1. These Rules apply to the purchase of Goods at the address: www.devinera.com. The Seller is MB “Elektra ir komfortas”, a Lithuanian company, duly registered and operating in the Republic of Lithuania, legal entity code 305920685, registered office address Tujų g. 27, LT-37472 Plukiai, Panevėžys district. Data about the Seller are collected and stored in the Register of Legal Entities, the registry administrator is the State Enterprise Centre of Registers. The Seller’s VAT payer code is LT1000 15053117.
2.2. More information and Seller's contacts are provided in the "About Us" section.
3.1. The images of the Goods presented in the Online Store are for illustrative purposes only. Despite the fact that the Seller has made every effort to display the colors of the Goods as accurately as possible, the Seller cannot guarantee that the screen of the Buyer's device will accurately reflect the colors of the Goods. The Buyer understands that the Goods may differ slightly from their images.
3.2. The packaging of the goods may differ from that shown in the images available in the online store.
3.3. Unless otherwise expressly stated, all Products presented in the online store are available. In the event that the ordered Product is no longer available, the Buyer is immediately informed by e-mail or other means (by call and/or SMS message) and the execution of the order for such Product is terminated.
3.4. The Seller has the right to set a minimum and/or maximum order quantity for certain goods during a single order.
4.1. The Seller processes the Buyer's personal data in accordance with Privacy policy. Considering that the Privacy Policy specifies important provisions of the Rules, it is recommended that the Buyer read them carefully and ensure that all provisions of the Privacy Policy are understandable and acceptable to him.
5.1. In this online store, Buyers can purchase Goods:
a) natural persons aged 16 (sixteen) or over;
b) legal entities.
5.2. By accepting these Rules, the Person confirms that he/she has the right to purchase Goods in this online store.
5.3. The Seller's established procedure for ordering Goods provides the Buyer with the opportunity to check and correct errors before placing the final order. It is recommended that the Buyer carefully read and check the order being placed at each stage of placing the order.
5.4. The Contract between the Buyer and the Seller is considered concluded from the moment the Buyer, having formed a shopping cart in the online store, provided the Buyer's first and last name (in Latin characters) and delivery address, exact postal code, selected a payment method and familiarized themselves with these Terms, clicks the "Pay [price]" button and pays for the order or selects the payment method specified in clause 11.1(b). If the order is not paid, the contract is deemed not concluded. The Seller has the right to contact the Buyer at the phone number or email address indicated in the order on the basis of the concluded contract or to resolve any uncertainties regarding the performance of the contract.
5.5. After the Buyer places and pays for the order or selects the payment method specified in clause 11.1, part b, an e-mail is sent to him confirming receipt of the order.
5.6. After preparing the order, the Seller sends the Buyer an e-mail or SMS message informing them that the Goods have been sent to the Buyer or are ready for collection (depending on which delivery method of the Goods was chosen), or calls the phone number provided by the Buyer.
5.7. Each Agreement (order) concluded between the Buyer and the Seller is registered and stored in the online store database.
5.8. By concluding the Agreement, the Buyer agrees that an electronic VAT invoice for the order with purchase data will be sent to the email address specified during the purchase. The invoice is sent by email on business days no later than 6 (six) business days from the moment the Buyer collects the Goods or the Seller transfers the Goods to the courier (if the Goods are delivered to the Buyer using courier services). It should be noted that the VAT invoice is issued on the date of transfer of the Goods to the courier or collection/acceptance of the Goods (depending on which method of delivery of the Goods was chosen and which of the Seller's suppliers supplies the Goods in a particular case).
5.9. In the event that the Seller is unable to sell the Product, for example, due to the fact that the Product is not in stock, due to the fact that the Product is no longer for sale or due to an error related to the price displayed in the online store, as specified in clause 9.5 of these Rules, the Seller will inform the Buyer by e-mail or other means (by call and/or SMS message) and the order will not be processed. In the event that the Buyer has already paid for the Product, the Seller will refund the amounts paid within 14 (fourteen) calendar days.
6. Right to change the rules
6.1. The Seller reserves the right to change these Rules, including, but not limited to, regarding:
a) change of payment terms;
(b) changes in applicable legislation.
6.2. Each time the Goods are ordered, the version of the Rules in force at that time shall apply for the purposes of concluding the Agreement between the Seller and the Buyer.
6.3. Each time the Rules are changed, in accordance with clause 6 of these Rules, the Seller will inform the Buyer and notify him thereof, indicating that the Rules have been changed and the date of their change will be provided in clause 1.4 of these Rules.
7. Return of Goods, Withdrawal from the Contract
7.1. The Buyer has the right, without specifying a reason, to return the received (collected) goods - within the period specified in clause 7.3 of these Rules. This provision means that the Buyer, during the aforementioned period, having changed his mind or for other reasons deciding to refuse the Goods, has the right to notify the Seller in writing of his request to return the goods to the Seller and to recover the money paid. The costs of returning the Goods must be covered by the Buyer.
7.2. The aforementioned right to return goods does not apply to Contracts for:
a) goods manufactured according to the Buyer's specific instructions, which are not pre-made and are produced according to the Buyer's personal choice or specification, or goods that are clearly customized to the Buyer's personal needs, i.e. cut from a common roll. Such goods may only be returned if the Buyer purchased the entire roll and has not shortened, used, or mechanically or otherwise damaged it; list of goods measured and cut from a common roll: infrared film (all models); DVS self-regulating cables (all models); Pipeheat-10 self-regulating cable; butyl insulating tape; electrical wires 2×1.5 mm2; 3-core power cable
b) packaged Goods that have been unpacked after delivery and are not suitable for return for health reasons;
c) Goods which, due to their nature, become inseparably mixed with other items after delivery;
7.3. The Buyer's right to return the goods applies only to natural persons and arises from the date of conclusion of the Agreement, as defined in Part 5 of the Rules. The Buyer has the right, within 14 (fourteen) days from the transfer of the Goods to him, to return the Goods to the Seller and recover the money paid for it or to demand a replacement of the goods. In individual cases specified by the Seller, high-quality Goods may be returned within a longer period.
7.4. To return goods, the Buyer may withdraw from the Contract in the following ways:
a) fill in the electronic goods return form, which is accessible here: https://devinera.com/en/product-returns/
b) send the Seller by email, indicated on the www.devinera.com website, a completed and signed model withdrawal form stating the decision to withdraw from the Contract. The withdrawal form can be downloaded here: goods_rejection_form.pdf
Upon receiving the Buyer's notification, the Seller shall without delay send a confirmation of receipt of the notification.
7.5. Returned goods are sent to the warehouse of MB "Elektra ir komfortas" located at Vanaginės sodų 4-oji g. 2B-50, Vanaginės k. LT-08469, Vilnius district.
7.6. The Buyer shall return or transfer the Goods to the Seller or to a person authorized by the Seller to accept the Goods without delay and in any case no later than 14 (fourteen) days from the date of notification to the Seller of his decision to return the Goods (or withdraw from the contract). The deadline shall be deemed to have been met if the Buyer has sent the Goods before the expiry of the 14 (fourteen) day period.
7.7. The Buyer may exercise the right to return the Goods only if the deadline for returning the Goods (specified in clause 7.3) has not been missed and if it is possible to return the Goods to their original condition and sell them for the full price.
7.8. The Buyer who returns the goods shall be refunded all money paid for the Goods. Money paid for the transportation service shall not be refunded. After receiving the Goods and assessing their quality, the Seller shall refund the money for the Goods no later than within 14 (fourteen) days, taking into account the provisions of clause 7.13 of the Rules. In the event that the Goods are returned due to quality defects, the provisions of clause 7.12 of these Rules shall apply.
7.9. The Buyer is liable for any decrease in the value of the Goods (including, but not limited to, the cases specified in clause 7.10 of the Rules) resulting from actions not necessary to determine the nature, properties and functioning of the Goods. That is, the Seller has the right to unilaterally reduce the amount of the refund to the Buyer in proportion to the aforementioned decrease in the value of the Goods.
7.10. The returned Product must be undamaged, not have lost its commercial appearance (undamaged labels, protective film, etc.), and it must also be unused. All returned Products must have authentic labels, protective bags and the same accessories with which they were sold. The returned Product must be in neat original packaging (with instructions and warranty card, if they were delivered with the Product) of the same composition as when purchased by the Buyer. Gifts received for the Product must also be returned.
7.11. When returning, it is necessary to provide the VAT invoice (its number) and the order number.
7.12. If the Buyer returns the Goods due to defects in the quality of the Goods, the Seller undertakes to fully refund the price paid by the Buyer for the defective Goods and to reimburse the costs of delivery and return. If a method of return of the goods other than that offered by the Seller was chosen, which resulted in disproportionate or higher costs, the Seller is not obliged to cover the costs of returning the goods.
7.13. As a standard procedure, the Seller transfers the refunded amounts to the bank account specified by the Buyer in any bank operating in the Republic of Lithuania. If possible, when the Goods are returned to the warehouse of MB "Elektra ir komfortas", the refunded amounts are paid in cash.
7.14. The Seller has the right not to refund the amounts paid by the Buyer until the Goods have been returned to the Seller and checked for compliance with clauses 7.9 and 7.10 of the Rules.
7.15. In the event that the Goods were delivered to the Buyer after withdrawal from the Agreement:
a) The Buyer must immediately return the Goods to the Seller;
b) except in cases related to defective Goods, as provided for in clause 7.12, the Buyer will be responsible for covering the costs of returning the Goods to the Seller;
c) The Buyer is obliged to properly store the Goods until they are returned to the Seller;
d) The price of the Goods and delivery costs shall be compensated to the Buyer in accordance with clause 7.8.
Home delivery:
8.1. At the Buyer's option, the Goods are delivered by a transport company at the Buyer's expense. In individual cases specified by the Seller, the Goods are delivered at the Seller's expense.
8.2. When choosing the home delivery service for the Goods during the order, the Buyer undertakes to indicate the exact location of the Goods delivery. The exact delivery price depends on the weight and price of the ordered Goods.
8.3. The unloading and delivery services of the Goods are ordered separately before payment for the Goods. The unloading and delivery services of the Goods are paid for by the Buyer. In individual cases specified by the Seller, the unloading and delivery services of the Goods are paid for by the Seller.
8.4. The Buyer's order shall be fulfilled by the scheduled delivery date specified in the dispatch notice specified in clause 5.6, except in cases where events beyond the Seller's control occur (as defined in section 17 of these Rules).
8.5. Usually, the Goods are delivered to the address specified by the Buyer or to the nearest parcel machine.
8.6. The right of ownership to the Goods shall pass to the Buyer from the moment the order is paid for by e-banking, bank transfer or cash. The risk of accidental loss or damage to the Goods shall pass to the Buyer when he or a person designated by him, except for the courier, accepts the goods. If the carrier of the Goods was chosen by the Buyer himself, and the Seller did not offer such a delivery option, the risk specified in this section shall pass to the Buyer when the Goods are transferred to the carrier.
8.7. During delivery of the shipment, the Buyer or, as the case may be, the Buyer's representative must, together with a representative of the transport company, check the condition of the package of the shipment, in accordance with the rules of the organization(s) providing courier services.
8.8. If damage to the package of the shipment is detected, the Buyer or, as the case may be, the Buyer's representative has the right not to accept the shipment. In such a case, the representative of the organization providing courier services, together with the Buyer or, as the case may be, the Buyer's representative, shall fill out a special shipment inspection report, which shall be submitted by the representative of the organization providing courier services, indicating the detected damages.
8.9. After the Buyer or, as the case may be, the Buyer's representative has accepted the shipment and signed the data recorder or paper delivery confirmation provided by the representative of the courier service organization without any comments, it is considered that the Goods have been delivered in an undamaged package and the additional services specified in the data recorder or paper delivery confirmation have been properly performed, unless proven otherwise.
8.10. Upon delivery and transfer of the Goods to the address specified by the Buyer, the Goods shall be deemed to have been transferred to the Buyer, regardless of whether the Goods are actually accepted by the Buyer or by any other person who has accepted the Goods at the specified address.
8.11. If the Goods are not received by the Buyer, the Buyer must provide the details of the person who will receive the Goods when filling in the order delivery information.
8.12. When accepting the Goods, it is necessary to present a valid personal identification document in order to properly identify the Buyer. If the Buyer cannot accept the Goods himself, and the Goods are delivered to the address specified by the Buyer, the Buyer has no right to make claims against the Seller for the delivery of the Goods to the wrong person.
8.13. The Buyer must check the packaging, quantity, quality, assortment, completeness and assembly of the Goods within 14 (fourteen) days from the moment of delivery of the Goods. If the Buyer fails to fulfill this obligation within the specified period and does not make any claims to the Seller, it is considered that the packaging of the Goods is suitable, and the quantity, quality, assortment, completeness and assembly comply with the terms of the Agreement.
Pick-up from warehouse:
8.14. At the Buyer's option, Goods ordered in the online store can be collected free of charge from the warehouse of MB "Elektra ir komfortas".
8.15. After the Seller has prepared the Goods for collection, the Buyer is informed by e-mail and/or SMS and/or call that the Goods are ready for collection.
8.16. Typically, the time limit for the preparation of the Goods for collection is 2 (two) business days.
8.17. The ordered Goods must be collected no later than within 3 (three) calendar days after the Seller has informed the Buyer by e-mail or SMS message or by phone call about the possible collection of the Goods. If the Goods are not collected within the period specified in this clause, the order is canceled.
8.18. When collecting the Goods from the warehouse, the Buyer must:
a) indicate the order number;
b) provide a valid personal identification document.
8.19. Only the Buyer may collect the Goods. If another person collects the Goods, when ordering the Goods, he or she must be indicated as the recipient of the Goods. If the Buyer is a legal entity, the Seller has the right to require authorization to collect the Goods.
8.20. Upon receipt of the Goods, the Buyer or, as the case may be, the Buyer's representative must check the packaging, quantity, quality, assortment, completeness and assembly of the Goods:
a) upon detection of damage to the packaging of the Goods, discrepancy(es) in the quantity, quality, assortment, completeness and configuration of the Goods, the Buyer or, as the case may be, the Buyer's representative has the right not to accept the Goods;
b) Upon acceptance of the Goods by the Buyer or, as the case may be, the Buyer's representative, it is deemed that the Goods have been delivered in appropriate packaging, and the quantity, quality, assortment, completeness and assembly of the Goods comply with the terms of the Agreement.
9.1. The prices of the Goods will be as indicated in the online store. The Seller makes all reasonable efforts to ensure that the prices of the Goods are correct at the time the Buyer places the order. If the Seller notices that there are inaccuracies in the prices of the Goods, clause 9.5 of these Rules shall apply.
9.2. Prices of goods may change, but such changes will not affect already concluded Contracts.
9.3. The prices of the Goods are stated inclusive of VAT, where applicable, at the rate in force in the Republic of Lithuania at the relevant time. If the VAT rate changes during the period between the order date and the delivery date, the price may change to reflect the change in the VAT rate, except in cases where the Buyer has paid for the Goods in full before the VAT rate change takes effect. The Seller shall inform the Buyer in writing of any such price change and shall give the Buyer the option either to purchase the Goods at the price adjusted to reflect the changed VAT rate or to cancel the order. The order shall not be processed until the Buyer’s response is received. If the Buyer cannot be contacted using the contact details provided by the Buyer, the order shall be deemed cancelled and the Buyer shall be informed of this in writing.
9.4. The prices of the Goods do not include order preparation, delivery, or carrying-in costs. The amount of the delivery costs indicated in the online store may change.
9.5. Given that the Seller’s online store offers a very wide range of Goods, despite all reasonable efforts by the Seller, there remains a possibility that some Goods may be displayed with incorrect prices. If the Seller determines that the price indicated for the Goods is incorrect, the Seller shall inform the Buyer thereof by email or by other means, such as a phone call and/or SMS message, and shall cancel the order. If the Buyer wishes to purchase the same Goods at the correct price, the Buyer must place a new order. It should be noted that if the pricing error is obvious and the Buyer could reasonably have identified such incorrect pricing, the Seller is not obliged to sell the Goods to the Buyer at the incorrect, lower price.
10.1. Reverse-charge VAT shall apply to the Goods specified in the legal acts of the Republic of Lithuania. Reverse-charge VAT shall not apply if the VAT payer who placed the order makes payment from a bank account that does not belong to them. Discounts shall not apply when reverse-charge VAT is applied.
11.1. The Buyer may pay for the Goods:
a) by using electronic banking;
b) in cash;
c) by bank transfer.
11.2. Legal entities are also given the option to pay by bank transfer to the Seller’s account specified in the pro forma VAT invoice sent to the Buyer, indicating the order number assigned to the Buyer in the payment reference.
11.3. Legal entities paying by bank transfer or electronic banking are advised to include the company code in the payment details to enable faster identification of the payer. This will allow the order to be confirmed in the system and processing to begin more quickly.
11.4. If the Buyer selects the payment method specified in Clauses 11.1(a) or 11.1(c), the Buyer must confirm the payment order with the Buyer’s bank no later than within 24 (twenty-four) hours from clicking the “Order” button. If the payment order is not confirmed within this period, the Seller shall have the right to deem that the Buyer has refused to conclude the Agreement and to cancel the order.
11.5. The Goods selected by the Buyer shall be reserved in the Seller’s system and the Seller shall begin processing the order:
a) when the Seller receives notification from the Buyer’s bank that payment for the selected Goods has been made — in the cases referred to in Clauses 11.1(a), 11.1(c), and 11.2;
b) immediately after the order has been placed, as provided for in Section 5 — in the case referred to in Clause 11.1(b).
11.6. The online store does not provide the “Tax Free” service.
12.1. The Buyer undertakes to provide only accurate and complete data in the purchase form. If the data specified in the purchase form changes, the Buyer must update it without delay.
12.2. The Buyer undertakes to use the online store honestly and properly, and not to impair its operation or stable functioning. If the Buyer fails to comply with this obligation, the Seller shall have the right, without prior notice, to restrict, suspend, or terminate the Buyer’s access to the online store and shall not be liable for any losses incurred by the Buyer in connection therewith.
12.3. The Buyer must pay for the ordered Goods and accept them in accordance with the procedure established in these Rules.
12.4. Notwithstanding the obligations set out in other clauses of these Rules, the Buyer undertakes, before starting to use the Goods, including assembling, installing, or otherwise using them, to inspect them and make sure that the Goods received are the ones ordered by the Buyer.
12.5. The Buyer must comply with the other requirements set out in these Rules and in the legal acts of the Republic of Lithuania.
13.1. Certain Goods sold by the Seller are covered by a manufacturer’s warranty. Information about the warranty and the applicable terms and conditions are provided in the manufacturer’s warranty supplied with the Goods.
13.2. The manufacturer’s warranty supplements the Buyer’s rights relating to defective Goods.
14.1. The Seller undertakes to:
a) make efforts to ensure that the Buyer is able to properly use the services provided by the online store;
b) respect the Buyer’s privacy and process the Buyer’s personal data only in accordance with these Rules, the Privacy Policy and the legal acts of the Republic of Lithuania.
14.2. The Seller undertakes to comply with all requirements assumed under these Rules.
15.1. The Seller guarantees the quality of the Goods through the statutory quality guarantee. The Seller provides a quality guarantee valid for a certain period for different types of Goods, the specific term and other conditions of which are indicated in the documents supplied together with the Goods. The manufacturer’s warranty obligations for the Goods apply only if the conditions of use of the Goods have not been breached. Before using the Goods, the Buyer must carefully read the instructions for use of the Goods, where such instructions are provided.
15.2. Defects in the Goods shall be remedied, and defective Goods shall be replaced or returned, in accordance with the procedure established in these Rules and taking into account the requirements of the applicable legal acts of the Republic of Lithuania.
15.3. A Buyer wishing to submit a complaint regarding defective or incomplete Goods may do so by email at: [email protected]
15.4. When submitting a complaint, the Buyer must attach the VAT invoice for the purchase of the Goods, or provide its number, and indicate the following information:
a) the order number of the Goods;
b) describe the defect, signs of malfunction, or missing part of the Goods;
c) provide other evidence, such as a photograph of the Goods, a photograph of the defective area if it is mechanical damage and can be photographed, a photograph of the Goods’ packaging, or other evidence.
15.5. When submitting a complaint, the Buyer must indicate how they wish the claim to be resolved:
a) by having the Seller remedy the defects of the Goods free of charge within a reasonable period, provided that the defects can be remedied;
b) by reducing the purchase price accordingly;
c) by replacing the Goods with analogous goods of proper quality, except where the defects are minor or have arisen due to the Buyer’s fault;
d) refunding the paid price of the Goods and withdrawing from the Agreement, when the Goods of inadequate quality constitute a fundamental breach of the order. This condition does not apply if the Buyer is a Legal Entity.
15.6. After the claim has been examined, a response shall be provided within 14 (fourteen) days.
15.7. For warranty service matters, the Buyer may also call +37063098920 or submit questions by email at: [email protected]
16.1. The Buyer is responsible for actions carried out using the online store, including, but not limited to, the accuracy of the data provided in the purchase form. The Buyer assumes responsibility for any consequences arising from incorrect or inaccurate data submitted in the purchase form.
16.2. The Buyer of the online store is responsible for safeguarding their login details and/or for transferring them to third parties. If third parties use the services provided by the online store by logging in through the Buyer’s login details, the Seller shall consider such person to be the Buyer, and the Buyer shall be responsible for all actions performed by such third party in the online store.
16.3. To the extent permitted by applicable law, the Seller shall be released from any liability in cases where losses arise because the Buyer, despite the Seller’s recommendations and the Buyer’s obligations, failed to familiarise themselves with these Rules, the Privacy Policy, and other documents referred to in these Rules, although the Buyer was given the opportunity to do so.
16.4. The Buyer must protect his login data to the online store and not disclose them, ensure that the data is known only to him and that only he uses the data, not to transfer it and not to otherwise create an opportunity for other persons to get acquainted with or use it. If there is a suspicion that the login data may have been learned by another person, immediately notify the Seller, as well as immediately inform the Seller about the violation or disclosure of the login data to the online store. All actions performed using the Buyer's login data are considered to be performed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions.
16.5. The parties shall be liable for any breach of the Agreement concluded through the use of the online store in accordance with the procedure established by the legal acts of the Republic of Lithuania.
16.6. In the event that the Seller violates the provisions of these Rules, he is liable for damage or losses suffered by the Buyer that arise as a foreseeable consequence of the violation of these Rules. Damage or losses are considered foreseeable if they are an obvious consequence of the Seller's violation or if the Seller and the Buyer were aware of such damage or losses when concluding the Agreement.
16.7. The Seller supplies the Goods for domestic and personal use only. The Buyer undertakes not to use the Goods sold for commercial, business or resale purposes, and the Seller shall not be liable for any loss of profit, business loss, business interruption or loss of business opportunity suffered by the Buyer.
16.8. The Seller is not responsible for the information provided on the websites of other companies, even if the Buyer accesses these websites through links in the Seller's online store.
17.1. The Seller shall not be liable for any failure to perform or delay in performance of the Agreement or any obligations under the Agreement if such failure or delay is due to events beyond the Seller's control, as defined in clause 17.2 of these Rules.
17.2. Event beyond the Seller's control means any act or event over which the Seller has no reasonable control.
17.3. In the event that an event beyond the Seller's control occurs that affects the proper performance of the Seller's obligations under the Agreement:
a) The Seller will immediately inform the Buyer; and
b) The Seller’s performance of its obligations under the Agreement shall be suspended and the period for performance of the obligations shall be extended for the duration of the events beyond the Seller’s control. If the events beyond the Seller’s control affect the delivery of the Goods to the Buyer, the Seller shall agree on a new delivery date after the end of the events beyond the Seller’s control.
18.1. The term "in writing" used in the Rules also includes electronic letters.
18.2. The Buyer, in order to contact the Seller in writing or in the event that the Rules provide for the Buyer's obligation to contact the Seller in writing, sends an e-mail to the Seller at the following address: [email protected] or a registered letter to MB "Elektra ir komfortas" Tujų g. 27, LT-37472 Plukiai, Panevėžys district. The Seller will inform the Buyer about the receipt of the notification in writing (usually by e-mail). For the purpose of withdrawing from the contract, the procedure for the Buyer to contact the Seller is provided for in Part 7 of these Rules.
18.3. The Seller sends all notifications to the Buyer to the email address provided in the Buyer's purchase form.
19.1. Any Agreement concluded between the Seller and the Buyer shall be subject to these Rules together with the documents expressly referred to therein. Any deviations from these Rules shall be valid only if they are formalized in a written document.
19.2. The Buyer, in accordance with the legislation of the Republic of Lithuania, has certain rights related to Goods of inadequate quality. No provision of these Rules should be interpreted as restricting or limiting the exercise of such rights.
19.3. The Seller has the right to assign its rights and obligations under the Agreement to a third party or parties, but such assignment of rights and obligations shall not affect the Buyer's rights and the Seller's obligations under these Terms. In the event of such assignment, the Seller shall inform the Buyer by providing information about the assignment in the online store.
19.4. The Buyer shall not have the right to assign or transfer all or part of the rights and obligations arising from these Rules to a third party or parties without the written consent of the Seller.
19.5. If any provision of these Rules is held by a court to be unlawful, invalid or unenforceable, the remaining provisions of these Rules shall remain in full force and effect. Any provision of these Rules held to be unlawful, invalid or unenforceable in whole or in part shall remain in full force and effect to the extent that it was not held to be unlawful, invalid or unenforceable.
19.6. Unless otherwise provided in these Rules, any delay by the Seller in exercising a right under this Agreement shall not constitute a waiver of the Buyer's obligation or right, and the partial or partial performance of any obligation or the partial or partial exercise of any right shall not constitute a waiver of such obligation or right.
19.7. These Rules and the relations between the parties under these Rules (including issues of conclusion, validity, invalidity, implementation and termination of the Agreement) are subject to the laws of the Republic of Lithuania and are interpreted in accordance with the laws of the Republic of Lithuania.
19.8. Any dispute, disagreement or claim arising from or related to these Rules, their violation, termination or validity shall be finally resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.
19.9. Prašymus ar skundus dėl Pardavėjo internetinėje parduotuvėje įsigytos Prekės Pirkėjas gali pateikti elektroninio vartotojų ginčų sprendimo platformoje http://ec.europa.eu/odr/.
19.10. Consumer disputes are resolved out of court by the State Consumer Rights Protection Service, registered office address: Vilniaus str. 25, LT-01402 Vilnius, www.vvtat.lt.
